BUREAU

Most utilities companies are large corporations that use the latest call handling equipment. In theory this should mean a higher level of service for customers. However, this just means more time on the end of an automatic call handler. Once you get through to a customer services person, there is no guarantee that you have reached a competent and knowledgeable person that can actually help you!

From our experience, we know that at least 15% of bills are wrong and many are presented in a very complicated manner. Can you imagine the cost to your business or site management calling their utilities company in trying to understand a utility bill or to resolve problems?

For clients that have more sites and want a single point of contact for all their site managers to be able to refer to for expert guidance on all utilities matters, this is an excellent option. Where property managers have a numbers of schemes with local Facilities or Scheme Managers, by offering our number as a route for quick guidance on all matters relating to utilities can provide some comfort.

Most importantly, we are easy to get hold of, by phone, by fax or by email. Once your site managers have contacted us, we will endeavour to do the following:

• Provide information to resolve the matter
• Clarify any issues surrounding the matter
• Signposting to the next step to resolve the matter
• Take ownership of the problem and resolve the matter for the site

Give our consultants a call to discuss how this service can benefit your business and site management teams. Please call us on 01767-641-163 or email